Terms & Conditions

Last Updated: October 2025

Welcome to Hobby Enclave (“we”, “our”, “us”).
By accessing or using our website www.hobbyenclave.in and purchasing from us, you agree to comply with the following Terms & Conditions.
Please read them carefully before using our website or placing an order.

1. General Information

Hobby Enclave is a Kolkata-based online and retail store offering pet supplies and accessories for dogs, cats, birds, fish, reptiles, and small pets.
These Terms & Conditions govern your use of our website, including browsing, purchasing, and all related services.

By using our website, you agree that:

• You are at least 18 years old, or using the site under the supervision of a guardian.

• You will use this website only for lawful and personal purposes.

• You have read and understood our Privacy Policy, Shipping Policy, and Return Policy.

2. Product Information

We strive to provide accurate and updated product details, images, and descriptions.
However:

• Colors and packaging may vary slightly from the images shown.

• Product availability and pricing are subject to change without prior notice.

• Hobby Enclave reserves the right to discontinue or modify any product at any time.

3. Orders & Acceptance

When you place an order:

• You will receive an order confirmation via email or WhatsApp.

• This confirmation does not guarantee availability — it simply acknowledges your order.

• Orders are accepted once payment is verified and inventory is confirmed.

Hobby Enclave reserves the right to cancel or refuse any order in cases such as:

• Product unavailability

• Payment or shipping issues

• Suspected fraudulent activity

In such cases, any payment made will be fully refunded.

4. Pricing & Payments

• All prices on our website are listed in Indian Rupees (INR) and are inclusive of applicable taxes.

• We accept secure payments via UPI, Credit/Debit Cards, Net Banking, and Wallets.

• For Cash on Delivery (COD) orders, additional handling charges may apply.

• Hobby Enclave is not responsible for any transaction failure caused by third-party payment gateways.

5. Shipping & Delivery

• We deliver to most pin codes across India through reliable courier partners.

• Estimated delivery timelines are mentioned on our Shipping Policy page.

• Delays due to weather, holidays, or courier issues are beyond our control.

• Ownership of products transfers to the buyer upon dispatch from our warehouse.

6. Returns, Replacements & Refunds

Please refer to our Return & Refund Policy for complete details.
Returns are accepted only for unused and undamaged products within the eligible return period.
Hobby Enclave reserves the right to approve or deny return requests based on inspection and policy compliance.

7. User Accounts

If you create an account on our website:

• You are responsible for maintaining the confidentiality of your login credentials.

• You agree to notify us immediately in case of unauthorized account access.

• Hobby Enclave is not liable for losses resulting from your failure to secure your account.

8. Intellectual Property

All content on Hobby Enclave, including text, images, graphics, logos, icons, and product designs, is the intellectual property of Hobby Enclave or its partners.
You may not reproduce, distribute, or modify any content without prior written permission.

9. Limitation of Liability

Hobby Enclave shall not be liable for:

• Any indirect, incidental, or consequential damages arising from product use or website access.

• Allergic reactions, injuries, or damages caused by misuse of products.

• Delivery delays or courier errors once products leave our facility.

All products are meant for pet use only, and customers are expected to follow manufacturer guidelines for safety.

10. Third-Party Links

Our website may contain links to third-party websites or services.
We are not responsible for the content, policies, or security of those websites.
Visiting such links is at your own discretion.

11. Changes to Terms

Hobby Enclave reserves the right to update or modify these Terms & Conditions at any time without prior notice.
The revised version will be effective immediately upon posting on this page.

12. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of India, specifically under the jurisdiction of Kolkata, West Bengal.
Any disputes shall be handled exclusively in the courts of Kolkata.

13. Contact Us

If you have any questions or concerns about these Terms & Conditions, please contact us:

Hobby Enclave
Kolkata, West Bengal, India
📧 Email: support@hobbyenclave.in
🌐 Website: www.hobbyenclave.in
📞 Phone/WhatsApp: +91 7044212297