Returns
Return & Refund Policy
Last Updated: October 2025
Thank you for shopping at Hobby Enclave!
We want you and your pets to be completely satisfied with every purchase.
If something isn’t right, we’re here to help.
1. Eligibility for Returns
You can request a return or replacement within 3 days of receiving your order, provided the item meets the following conditions:
✅ The item is unused, unopened, and in its original packaging
✅ The item is not damaged or tampered with
✅ You have the original invoice or proof of purchase
2. Non-Returnable Items
For safety, hygiene, and quality reasons, the following items cannot be returned:
Pet food, treats, or supplements (once opened)
Grooming and hygiene products
Live plants or aquatic items
Aquariums, cages, and tanks that have been assembled or used
Customized or special-order products
Gift cards or vouchers
If your item falls under these categories, it will only be replaced if damaged or defective on arrival.
3. Damaged or Defective Items
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with:
Your order number
A photo or video clearly showing the issue
Once verified, we’ll arrange a replacement or refund, depending on product availability.
4. Return Process
Contact us at support@hobbyenclave.in or via WhatsApp with your return request.
Our team will review your request and confirm eligibility.
Once approved, we’ll guide you on how to return the product.
After the item reaches us and passes inspection, your replacement or refund will be processed.
Note: Return shipping costs may apply unless the return is due to a damaged or incorrect product.
5. Refunds
Approved refunds are initiated within 5–7 business days after the returned item is received and inspected.
Refunds are credited to your original payment method (bank, card, or wallet).
For Cash on Delivery (COD) orders, refunds are issued via bank transfer or UPI after verification.
6. Order Cancellations
Orders can be cancelled before dispatch by contacting our customer support.
Once an order has been shipped, it can only be processed as a return after delivery.
7. Exchange Policy
Exchanges are allowed for the same product or item value in case of damage, defect, or incorrect shipment — subject to stock availability.
8. Contact Us
For any questions about returns, refunds, or replacements, please contact us:
Hobby Enclave
Kolkata, West Bengal, India
📧 Email: support@hobbyenclave.in
🌐 Website: www.hobbyenclave.in
📞 Phone/WhatsApp: +91 7044212297